Privacy Policy

1 Introduction

Welcome to alpa77. This Privacy Policy explains how alpa77 ("we", "us", "our") collects, uses, stores, shares, and protects the personal data of users ("you", "your") who access or use the alpa77 Platform at https://alpa77.cam (the "Platform"). It also describes your rights in relation to your personal data and how you can exercise those rights.

By registering an Account, accessing the Platform, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection and use of your personal data as described herein. If you do not agree with the terms of this Privacy Policy, you must discontinue use of the Platform immediately.

alpa77 is committed to handling your personal data with transparency, integrity, and in accordance with applicable data protection principles. This Privacy Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming guidelines, which together constitute the full legal framework governing your use of the Platform.

2 Personal Data We Collect

alpa77 collects personal data in the following categories, depending on how you interact with the Platform:

2.1 Registration & Identity Data

• Full legal name
• Date of birth (for age verification — 21+ only)
• Email address
• Phone number
• Residential address (including city and province within Indonesia)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Government-issued photo identification (e.g., KTP — Indonesian national identity card, SIM, or passport)
• Proof of address documentation
• Selfie or liveness-check image (where required for enhanced verification)
• Source-of-funds documentation (for high-value accounts)

2.3 Financial & Transaction Data

• Bank account details associated with your registered payment method (BCA, BRI, BNI, Mandiri, CIMB Niaga, or other accepted Indonesian banks)
• E-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Deposit and withdrawal transaction history
• Wagering and gaming activity records
• Bonus and promotion redemption history

2.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session duration, pages visited, and features accessed
• Cookies and similar tracking technologies (see Section 8)
• Login timestamps and authentication logs

2.5 Communications Data

• Customer support correspondence (email, live chat transcripts)
• Feedback, complaints, and dispute records
• Marketing communication preferences

3 How We Use Your Personal Data

alpa77 processes your personal data only where we have a lawful basis for doing so. The primary purposes for which we use your data are as follows:

3.1 Account Management & Service Delivery

We use your registration and identity data to create and manage your Account, authenticate your identity at login, process deposits and withdrawals via your registered Indonesian bank or e-wallet, and deliver the sports betting, live casino, togel (Indonesia's traditional numbers lottery), and slot game services you have requested.

3.2 Legal & Regulatory Compliance

We process KYC and financial data to fulfill our Know Your Customer obligations, anti-money-laundering (AML) compliance requirements, and to verify that all users are aged 21 or over. These obligations are non-negotiable and form a core part of our operating framework as a licensed international gaming platform.

3.3 Fraud Prevention & Security

We use technical and usage data, together with transaction history, to detect and prevent fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct as set out in our Terms & Conditions. Suspicious activity may be investigated and reported to relevant authorities where legally required.

3.4 Customer Support

Communications data is used to respond to your enquiries, resolve disputes, process complaints, and deliver ongoing customer service. Our support team is available 24/7 in English and Indonesian (WIB, UTC+7) at [email protected].

3.5 Responsible Gaming

alpa77 uses your gaming activity and session data to monitor for signs of problem gambling and to facilitate responsible gaming tools such as deposit limits, session limits, and self-exclusion requests. This processing is undertaken in the interest of player welfare.

3.6 Marketing Communications

With your explicit consent, we may use your contact details to send you promotional offers, bonus notifications, and news about alpa77 products and services. You may withdraw your consent and opt out of marketing communications at any time by contacting [email protected] or by using the unsubscribe mechanism provided in any email communication.

3.7 Platform Improvement

Aggregated, anonymised usage data helps us understand how the Platform is used, identify technical issues, and improve the overall user experience. This data does not identify you individually.

4 Legal Basis for Processing

alpa77 processes your personal data on the following legal grounds:

• Contract Performance — Processing is necessary to perform the contract between alpa77 and you, including delivering the Platform services, managing your Account, and processing financial transactions.
• Legal Obligation — Processing is required to comply with applicable KYC, AML, age verification, and other regulatory obligations.
• Legitimate Interests — Processing is in the legitimate interests of alpa77, including fraud prevention, network security, customer service, and Platform improvement, provided such interests are not overridden by your fundamental rights.
• Consent — For marketing communications and optional data processing activities, alpa77 relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing & Disclosure

alpa77 does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only where necessary and on a strictly limited basis:

5.1 Operational Service Providers

We engage third-party service providers to assist in operating the Platform, including payment processors (facilitating transactions via BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja), game content providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe), KYC verification providers, and customer support software platforms. These providers are contractually bound to process your data only for the specific purpose for which it was shared and to maintain appropriate security standards.

5.2 Regulatory & Law Enforcement Authorities

alpa77 may disclose personal data to regulatory bodies, law enforcement agencies, or other government authorities where required to do so by law, court order, or binding regulatory direction. In such cases, alpa77 will disclose only the minimum data necessary to comply with the applicable requirement.

5.3 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of alpa77's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the applicable privacy terms prior to or promptly following the event.

5.4 With Your Consent

alpa77 may share your data with additional third parties where you have given your explicit consent for a specific purpose. Such consent may be withdrawn at any time.

6 Data Retention

alpa77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. Specifically:

• Account Data — Retained for the duration of your Account's active status, plus a minimum of five (5) years following Account closure, to comply with AML and record-keeping obligations.
• KYC Documentation — Retained for the period required by applicable regulatory guidelines, typically five (5) years from the date of verification or Account closure, whichever is later.
• Transaction Records — Retained for a minimum of five (5) years from the date of the transaction.
• Customer Support Communications — Retained for up to three (3) years from the date of the last interaction, unless a longer period is required for an unresolved dispute.
• Marketing Consent Records — Retained until you withdraw consent, plus a reasonable administrative period thereafter.

Following the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

7 Your Data Rights

As a user of the alpa77 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within thirty (30) calendar days.

• Right of Access — You may request a copy of the personal data that alpa77 holds about you, together with information about how it is being processed.
• Right to Rectification — You may request that inaccurate or incomplete personal data held by alpa77 be corrected or updated.
• Right to Erasure — You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing — You may request that alpa77 limit the processing of your personal data in certain circumstances, such as where you contest its accuracy.
• Right to Data Portability — You may request that alpa77 provide your personal data in a structured, commonly used, machine-readable format for transfer to another service provider where technically feasible.
• Right to Object — You may object to the processing of your personal data on the grounds of legitimate interests, including for direct marketing purposes. Where you object to marketing, alpa77 will cease that processing immediately.
• Right to Withdraw Consent — Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

8 Cookies & Tracking Technologies

alpa77 uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies — Required for the Platform to function correctly, including maintaining your login session, processing transactions, and applying security measures. These cannot be disabled.
• Performance & Analytics Cookies — Used to understand how users interact with the Platform (e.g., pages visited, time spent, errors encountered). Data is aggregated and anonymised. These help us improve Platform performance.
• Functional Cookies — Used to remember your preferences, such as language settings, display preferences, and last login details.

8.2 Managing Cookies

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. alpa77 does not use advertising or cross-site tracking cookies and does not share cookie data with third-party advertisers.

9 Data Security

alpa77 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit
• Encryption of sensitive data at rest, including financial and identity records
• Role-based access controls limiting data access to authorised personnel only
• Regular security audits, penetration testing, and vulnerability assessments
• Two-factor authentication (2FA) for administrative system access
• Intrusion detection and prevention systems
• Incident response procedures with defined notification timelines

In the event of a data breach that is likely to result in a risk to your rights and freedoms, alpa77 will notify you via the email address registered to your Account without undue delay, and will take all reasonable steps to contain and remediate the breach.

While alpa77 takes all reasonable precautions, no data transmission over the internet or storage system can be guaranteed as completely secure. You are responsible for maintaining the confidentiality of your Account credentials. Do not share your password with any third party. If you suspect unauthorized access to your Account, contact [email protected] immediately.

10 Minors & Age Restrictions

The alpa77 Platform is strictly for adults aged 21 and over. alpa77 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an Account or provided personal data to alpa77, we will take immediate steps to close the Account, delete the associated data, and refund any deposits in accordance with our verification procedures.

If you have reason to believe that a minor is using or has accessed the alpa77 Platform, please report this immediately to [email protected]. Parents and guardians are encouraged to use appropriate internet filtering tools to prevent underage access to online gaming platforms.

11 International Data Transfers

alpa77 operates as an international online gaming platform. Your personal data may be transferred to, stored, or processed in countries outside of Indonesia where alpa77 or its service providers maintain infrastructure or offices. Such transfers are carried out in accordance with applicable data protection standards and are protected by appropriate safeguards, including contractual data processing agreements with receiving parties.

By using the Platform, you consent to the transfer of your personal data to jurisdictions outside Indonesia for the operational purposes described in this Privacy Policy. alpa77 will take all reasonable steps to ensure that your data remains protected to the standard described in this Privacy Policy, regardless of where it is processed.

12 Third-Party Services

The alpa77 Platform may reference or interact with third-party services, including game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. These providers operate under their own privacy policies and data protection frameworks. alpa77 is not responsible for the privacy practices of third-party providers, and we encourage you to review their respective privacy policies where applicable.

alpa77 does not include third-party advertising networks or social media tracking pixels on the Platform. Your usage of the Platform is not tracked for cross-site advertising purposes.

13 Changes to This Privacy Policy

alpa77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform functionality. When material changes are made, alpa77 will notify registered users via the email address associated with their Account and will publish the updated Privacy Policy at https://alpa77.cam/privacy-policy with a revised effective date.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend that you review this Privacy Policy periodically. The version date displayed at the top of this page reflects the most recent update.

14 Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data that alpa77 holds about you, please contact our Data Support team using the details below:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week (WIB, UTC+7)
• Languages: English and Indonesian
• Response Time: Within 30 calendar days for data rights requests; within 24 hours for general support enquiries

alpa77 is committed to addressing all privacy-related concerns in a prompt and transparent manner. Your trust is the foundation of our relationship, and we take our data protection responsibilities seriously.