Responsible Gaming at alpa77

Age Restriction Policy — 21+ Only

alpa77 enforces a strict minimum age requirement of 21 years for all users, in line with responsible gaming best practices applicable to the Indonesia market. This requirement applies to account registration, deposits, wagers, and withdrawals across all games and products, including sports betting, live casino, togel (Indonesia's traditional numbers lottery), and all other gaming categories.

During account registration and at the KYC verification stage, all users are required to submit valid government-issued photo identification confirming their date of birth. Accepted documents include the KTP (Indonesian national identity card), SIM (driver's license), and international passport. Any account found to belong to a person under 21 will be closed immediately, associated funds will be handled in accordance with our Terms & Conditions, and the matter may be referred to relevant authorities.

alpa77 also encourages parents and guardians to use internet parental control tools and content-filtering software to prevent minors from accessing online gaming platforms. If you believe a minor is accessing alpa77, please report this immediately to [email protected].

Recognizing Problem Gambling

Problem gambling, also referred to as compulsive or disordered gambling, is a condition where gambling behaviour becomes uncontrollable and causes significant harm to the individual, their finances, relationships, and mental health. It can affect anyone, regardless of age, background, or income level, and it can develop gradually over time.

At alpa77, we want every player to be informed and self-aware. The earlier a problem is identified, the easier it is to address. If you recognise any of the following signs in your own behaviour — or in someone you know — please take them seriously.

Common Warning Signs

• Gambling with money needed for rent, food, or essential expenses
• Borrowing money or selling possessions to fund gambling
• Spending more time gambling than originally intended
• Feeling anxious, ir ritable, or restless when not gambling
• Repeatedly failing to cut back or stop gambling despite wanting to
• Lying to family or friends about the extent of gambling activity
• Chasing losses — placing larger bets to try to recover money lost
• Neglecting work, family, or social responsibilities due to gambling
• Using gambling as a way to escape stress, anxiety, or depression
• Feeling guilt or shame after gambling sessions

Self-Exclusion: How It Works

Self-exclusion is alpa77's most comprehensive account protection measure. It is designed for players who have concluded that taking a significant, enforced break from gambling is the right decision for their wellbeing. When you activate self-exclusion, your alpa77 account is suspended for the duration you have chosen — no logins, no deposits, no bets.

Self-Exclusion Durations

• 6 months — the minimum self-exclusion period
• 1 year — a common choice for players seeking a substantial reset
• 2 years — for players who want extended protection
• 5 years — for serious cases requiring long-term exclusion
• Permanent / Lifetime — an irreversible closure of your account

How to Activate Self-Exclusion

• Contact our support team at [email protected] from your registered email address
• State clearly that you wish to activate self-exclusion and specify your preferred duration
• Our team will process your request within 24 hours and confirm the exclusion by email
• Any pending withdrawals at the time of exclusion will be processed to your registered bank account (BCA, BRI, BNI, Mandiri, CIMB Niaga) or e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja)

During a self-exclusion period, alpa77 will also suppress any promotional or bonus marketing emails to your registered address. We ask that you do not attempt to create a new account during your exclusion period — doing so is a violation of our Terms & Conditions and may result in permanent account closure.

Deposit & Loss Limits Explained

Deposit limits and loss limits are practical, proactive tools that allow you to define financial boundaries before you start playing — when you are in the clearest state of mind to make such decisions. alpa77 strongly recommends that every player set at least a basic deposit limit when opening their account.

Setting a Deposit Limit

You can set deposit limits directly through your account settings panel, or by contacting our support team. Limits can be configured as:

• Daily deposit limit — maximum amount deposited within any 24-hour period
• Weekly deposit limit — maximum amount deposited across 7 consecutive days
• Monthly deposit limit — maximum amount deposited within a calendar month

All deposit limits are denominated in Indonesian Rupiah (IDR / Rp). For example, you might set a daily deposit limit of Rp 500.000 or a monthly limit of Rp 2.000.000 — whatever level feels appropriate for your personal financial situation.

Increasing or Removing a Limit

Decreasing a deposit limit takes effect immediately. Increasing a limit or removing one entirely is subject to a mandatory 7-day cooling-off period before the change becomes active. This delay exists to protect you from impulsive decisions made during a losing streak or moment of frustration.

Time-Out & Cool-Off Periods

A time-out is a shorter, temporary break from gambling — ideal for players who feel they need a pause but are not ready to commit to a full self-exclusion period. Time-outs at alpa77 range from 24 hours to 6 weeks and can be activated instantly through your account settings or via our support team.

During a time-out, your account is locked for login and all gambling activity ceases. Scheduled withdrawals that were approved before the time-out was activated will continue to be processed. Promotional communications are paused for the duration of the time-out period.

Time-out periods are firm — they cannot be lifted early. This is by design: the purpose of a time-out is to create a genuine, uninterrupted space for reflection, and removing that friction would defeat the intent of the tool. If you find yourself wanting to override a time-out, that itself may be a signal worth taking seriously.

Getting Help — You Are Not Alone

If you believe that gambling has become a problem for you or someone close to you, reaching out for help is the most important step you can take. Problem gambling is a recognised condition, and effective support is available. There is absolutely no shame in asking for help — in fact, doing so takes courage and self-awareness.

alpa77's support team is trained to handle responsible gaming concerns with sensitivity and complete confidentiality. To request help, activate a protective tool, or simply talk through your concerns, contact us at [email protected]. Our team is available 24 hours a day, 7 days a week, in English and Indonesian.

What to Expect When You Contact Us

• Your enquiry will be treated with strict confidentiality — no information will be shared with third parties without your consent
• A trained team member will listen to your concerns without judgment
• We will explain all available account protection options and help you activate the one that suits your needs
• We can also direct you to professional gambling counselling resources where appropriate
• There is no requirement to justify or explain your decision to use any responsible gaming tool

alpa77 also encourages family members and close friends who are concerned about a loved one's gambling behaviour to contact us. We can provide guidance on how to approach the conversation and what support options are available, while maintaining appropriate confidentiality boundaries.

Fair Play & Game Integrity

Responsible gaming at alpa77 also encompasses the integrity of the games themselves. All slot and casino games on the alpa77 Platform are supplied by internationally certified studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — whose Random Number Generator (RNG) systems are independently audited for fairness.

Sports betting odds are compiled transparently, and alpa77 does not manipulate outcomes. The Platform employs provably fair methodologies and uses certified software to ensure that every bet placed on BRI Liga 1 fixtures, EPL matches, Champions League ties, or any other market is settled accurately and without interference.

If you ever believe that a game result or bet settlement was incorrect, please contact our support team immediately at [email protected]. All disputes are reviewed by our team within 72 hours, and results are communicated clearly and transparently.